CANCUN AIRPORT LOST & FOUND
Security Office
Open 24 hours all year
Direct Contact
From the comfort of your home or office
Recover your lost items
Easy as that, takes just a few minutes
Lost and Found Office
Alberto Hernández
Emails sent to any other email address will not be attended
The Lost & Found Department at Cancun International Airport is managed by the Security Office, which operates separately from the airport with its own distinct policies and procedures. Due to stringent security measures, the Security Office maintains strict protocols.
Items found within the airport are processed by the Security Office and are often handed in by passengers, airport staff, or security officers. However, it's important to note that not all lost items are turned in; sometimes, individuals may keep found items. All airport employees undergo thorough searches and screenings at the end of their shifts to prevent the removal of found items from the premises.
Please be aware that the Security Office does not handle issues related to luggage left inside airplanes. Such concerns are managed solely by the respective airlines' personnel. For missing or damaged luggage, contact your airline directly to file a complaint, as the airport is unable to assist with these claims.
To claim a lost or forgotten item from the Lost & Found Office, you must contact them directly via phone or in person; claims cannot be processed via email. If you need to claim an item, please use the following contact details:
